Comments on: Customer Service #Fail

By: Catherine

Catherine — Thu, 11 Mar 2010 17:15:10 +0000

Thanks, Joseph! Welcome to the Blast!

By: Joseph McCullough

Joseph McCullough — Thu, 11 Mar 2010 16:57:21 +0000

The idea of dollar votes is basic economic theory, but it is often extremely overlooked as well. The dollar vote that comes about from customer satisfaction is one of the best arguments against regulation of the industry. If people don’t like the standard of service, they move elsewhere, and industries that do not produce high quality products will die out, UNLESS of course the customer does not WANT high quality products. An example of this is the Ford Pinto: Ford openly admitted that the car could explode if rear ended, but it was so cheap that people were willing to buy that risk. Good post Catherine, I’m now subscribed!

By: Catherine

Catherine — Fri, 05 Mar 2010 21:51:30 +0000

True about customer service. Sprint did OK by your parents, therefore they've earned you as a customer.

You're right about the lesser of evils, too. That's how Verizon got my business in the first place...lousy service from AT&T.

The Mobile Carrier Vortex of Evil! bwouhahahahah!

By: Rebecca Wolford

Rebecca Wolford — Fri, 05 Mar 2010 21:00:12 +0000

Thank you for this post. I recently moved from my parents Sprint plan to my own Sprint plan. But while I was looking into plans I also looked at Verizon. I did want data coverage and while their phones were cheaper to buy for the most part their plans were not, and I also know that Sprint ha been very good to my parents as far as customer service at least recently.

I have in the past found that choosing a mobile carrier is more about choosing the lesser of evils than choosing the best.